Deleting your BAYNNA account

Delete from the app

1. Open the BAYNNA app and sign in.
2. Go to Settings → Privacy → Delete account (حذف الحساب).
3. If you like, export a copy of your data first from the same screen.
4. Confirm it's you with your password, or with a 6-digit code we email you.

7 days to change your mind

• Deletion becomes final 7 days after the request. The app shows you the date.
• During those days your account is hidden from others, and posting, commenting and messaging are paused. You can still read and export your data.
• Changed your mind? Sign in and tap “Cancel deletion” (إلغاء الحذف) before that date.
• Your other devices are signed out. The device you used stays signed in so you can see the date or cancel.

What is deleted

• Everything in your private space: journal, mood and sleep, AI conversations and memory, the safety plan and more. It is permanently deleted, and your encryption key is destroyed.
• Your account: your email and sign-in details.
• Your posts and comments: their text is erased and they show “This post was deleted”, so other people's replies stay in place.
• Messages you sent: the other person sees “Message deleted”.
• Your public profile: it becomes a placeholder with nothing about you.

What is kept, and for how long

• Sealed safety evidence (reports and moderation and safety cases) is kept until those cases are closed under our retention policy. It refers to identifiers that no longer link to you.
• Encrypted backups expire within 35 days at most and are then erased automatically. We can't promise instant removal from backups, and we only use them to restore the service after a failure.

Don't have the app?

Install the BAYNNA app on any device, sign in with the same account, then follow the steps above.

Want a break instead?

“Take a break” in Settings hides your account from others without deleting anything, and you come back whenever you sign in.